Koko & Palenki

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Shipping and Return Policy

Having problems with fit, color, or it's just not what you thought it would be? Return it!

Return Policy

If you are not completely satisfied with your purchase, you may exchange, return or receive a credit for your purchase when the merchandise is in saleable condition within 14 days. After this 14 day time period the merchandise will be credited based on the current selling price only.

You may return the merchandise to one of our location along with the original sales receipt. The shipping receipt is not acceptable.

If you choose to return by mail

For your protection please ship the merchandise using the original shipping box, enclose the original receipt and keep a copy for your records. Please send the package back to the original address located on the upper right hand corner of our label. For your protection, please insure the package.

If you would like to exchange an item or replace part of your order please call 888-440-5656

The online return and exchange policy does not meet the same requirements as the in store policy.

Where do I send my return :

7105 S.W 47th Street Suite 408.Miami, FL 33155

Shipping Rates

STANDARD DELIVERY

Package arrives within 4-6 business days.
Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time.
If shipping to more than one address, add $5 for each additional address.

RUSH DELIVERY

Packages arrive within 2-3 business days, provided order is placed before 1 pm (ET).
For each address with at least one Rush item, add $7.50 to the Standard Delivery Charge.
Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
Not available for all items on site. See product details for any shipping restrictions.

OVERNIGHT DELIVERY

Packages arrive within 1 business day, provided order is placed before 1 pm (ET).
For each address with at least one Overnight item, add $15.00 to the Standard Delivery Charge.
Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
Not available for all items on site. See product details for any shipping restrictions.

SATURDAY DELIVERY

Packages arrive on Saturday, provided order is placed before 1 pm (ET) on Friday.
For each address with at least one Saturday item, add $25.00 to the Standard Delivery Charge.
Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
Not available for all items on site. See product details for any shipping restrictions.

Note: Please allow additional time for delivery to Alaska, Hawaii, US Territories, APO/FPO addresses and for items that ship directly from vendors. For delivery information on vendor-shipped items, please consult the item's description page.

* Applies to countries other than Canada. For Canadian shipments, please see above.

Sales Taxes

All purchase made that are being shipped to a Florida address must be charged sales tax.

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